MetaOptima is committed to be have the best customer success management and business consultancy skills in the healthcare industry. The Customer Success Executive is one key position that must be passionate about engaging our customers, expanding their use cases and promote retention and loyalty.
Implementing success programs, contributing to sales, on-boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
The Customer Success Executive is responsible for:
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Have deep knowledge of our customers and their needs, as this is key in: Increasing adoption, ensuring retention and satisfaction.
Provide technical support to customers with the goal to keep customers satisfied with the business’s products.
Develop, prepare, and nurture customers for advocacy.
Evaluate and improve tutorials and other communication infrastructure.
Handle and resolve customer requests and complaints.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work closely with the Clinical Success and Business Development Teams to identify and/or develop upsell opportunities.
Advocate customer needs/issues Cross-departmentally.
Other duties & tasks as assigned
Communications or Marketing Degree
Highly organized and able to multitask
Self-driven and proactive nature.
Excellent communication and interpersonal skills
Demonstrate leadership qualities
High computer literacy and ability to learn new software
Knowledge of customer success processes
Experience in document creation
Patient and active listener
Passion for service
Fun, energetic, agile team environment
Free snacks, drinks, and coffee
Lots of exciting new projects