Clinical Success Executive - Asia Pacific

Sydney, Australia | Full-time

About the company:
MetaOptima Technology is one of the fastest growing startups looking for a highly-driven and talented individual to join our growing Sydney office. 

We design and build complex and cool gadgets and develop the next generation of mobile and web e-health solutions.  We are the creators of MoleScope™, a complete telemedicine solution for the prevention and detection of skin cancer.

MetaOptima was founded in Canada in 2012, and has a continually expanding presence across the country.  We have recently established an office in Australia, and a growing customer base across New Zealand. We will be expanding to other parts of the world in the coming months. 

This isn’t a big stuffy corporate.  We want excited, motivated individuals keen to take part on an amazing journey to solve big problems and save thousands of lives across the world.


About the role:

In this role, you will have a broad range of responsibilities:

  • Product support and training for DermEngine and MoleScope customers, particularly focused on the clinical workflow

  • Guiding customers through the configuration and set up process of DermEngine based on their clinical and research needs

  • Assisting customers on how to get the most out of their investment in DermEngine and MoleScope, including tips and techniques on taking dermoscopic images

  • Promoting the features and benefits of DermEngine and MoleScope to improve customer satisfaction and retention

  • Assisting with customer support tickets from time to time

  • Administering training sessions for new and existing customers

  • Supporting existing customers with ad-hoc queries

  • Deliver webinar demonstrations to potential new customers

  • Assist the Customer Success Manager with on-boarding projects

  • Liaise with the MetaOptima technical team in Vancouver for any escalated customer issues

  • Ad-hoc administration tasks

  • Providing support and guidance to customers utilising the Clinical Research component of DermEngine

  • Coordinating with the Vancouver Support team as required


About you:

  • Qualified melanographer, dermal clinician or enrolled nurse with experience taking dermoscopic images, completing total body photography and performing skin checks in a clinical environment

  • Capacity to learn complex subject matter and relay that information to others

  • Understanding and appreciation of the workflow for dermoscopic imaging and skin screening in a clinical context

  • Ninja level problem solving skills

  • Foresight to successfully manage difficult change management projects

  • You have a customer centric focus with everything you do

  • You can proactively manage multiple projects of varying size and importance

  • Very comfortable using cloud-based tools such as Google G-Suite

  • You thrive in a start-up culture

  • Fast and accurate typing and computer navigation

  • Comfortable and capable in being very paperless

  • Keen to help with sales and admin as required

  • Love healthy and active living and a strong appreciation for technology

  • Able to tactfully and professionally influence clinicians and senior professionals

  • Manage competing and demanding priorities against tight and demanding deadlines

  • You are looking for work that is impactful, exciting and rewarding

Clinical Success Executive - Asia Pacific

Sydney, Australia | Full-time